Return, Replacement & Cancellation Policy

At 2NUT, we want your order to reach you exactly as it should. If something arrives damaged, incorrect or incomplete, we’re here to help.

All replacement and refund requests are reviewed by the 2NUT team and are subject to verification.

1. Replacement Eligibility

A replacement may be considered if:

• The product reaches you with damaged or compromised packaging
• You receive the wrong product
• An item is missing from your order
• The product is found to be unfit for consumption

If a replacement is approved, the product should remain unused and in its original packaging, wherever applicable.

Please keep your order confirmation, invoice or other proof of purchase available when contacting us.

Approved replacement orders will generally be dispatched within 5–10 working days.

2. Reporting a Damaged, Missing or Incorrect Order

If your order is damaged, incomplete or incorrect, please contact us within 48 hours of the order being marked as delivered.

To help us review the issue quickly, we may ask you to share:

• Your order number
• Photos or videos of the product and packaging
• Details of the issue
• Proof of purchase

Requests received after this period may be difficult to verify and may not be eligible for replacement or refund.

3. Cancellations

Cancellation requests must be made within 24 hours of placing the order or before the order has been shipped, whichever comes first.

Once an order has been dispatched, it cannot normally be cancelled.

If the dispatched order later arrives damaged, incorrect, incomplete or unfit for consumption, it may still be reviewed under our replacement policy.

4. Returns & Exchanges

Due to the nature of our food products, we do not generally accept returns or exchanges for reasons such as:

• Change of mind
• Flavour preference
• Incorrect product selection by the customer
• Products that have already been opened or consumed

Eligible quality, damage or fulfilment-related concerns will instead be handled through our replacement or refund process.

5. Refunds

Where a refund is approved, we may first review the product, photographs, order details or returned item, depending on the nature of the request.

Once the request has been approved, the refund will be initiated to the original payment method.

The refunded amount should generally reflect in your account within 5–7 working days, depending on the payment gateway or bank.

6. Return Pick-Up

If a physical return or pick-up is required, our team will inform you about the process and proposed collection date.

Please keep the product in its original packaging and ready for collection.

Do not send products back to us without first contacting the 2NUT support team and receiving confirmation.

7. Contact Us

For questions about cancellations, damaged orders, replacements or refunds, contact:

2NUT
A-912, Titanium Business Park
Makarba, Ahmedabad – 380051
Gujarat, India

Email: support@2nut.in
Phone: +91 77779 27367